- Solutions
- Technical support
Specialised in medical-aesthetic appliances
We offer technical support in medical-aesthetic equipment so that your equipment works properly and your business does not stop.
Our technical service is made up of professionals specialised in aesthetic appliances. We attend you with real knowledge of the equipment, without intermediaries and with response times designed for businesses that cannot stop.
We support
At Innovapro we understand that investing in professional equipment does not end with the purchase. Our after-sales service in professional aesthetics includes specialised technical assistance, maintenance and repair of aesthetic equipment, with a clear focus on the continuity of your business.
Maintenance and plans
Maintenance plans for aesthetic equipment help to prevent breakdowns, guarantee the correct functioning of the equipment and reduce unforeseen events. We are committed to preventive maintenance of equipment to extend its useful life and ensure constant performance.
Technical support at your side
When you invest in professional technology, you need a responsive partner. At Innovapro we accompany you with specialised technical support so that your equipment works correctly, your centre does not stop and your investment is protected and backed up by specialised technicians.
What is included in Innovapro technical support
It includes specialised technical assistance, preventive maintenance and fast and effective repairs when the equipment requires it.
- Specialised technical diagnostics
- Remote and face-to-face assistance
- Start-up and initial training
- Incident resolution
- Updates and revisions
- Preventive maintenance
A support designed to extend the life of the equipment and avoid unnecessary downtime.
Guaranteed continuity for your centre
Our aesthetic equipment repair service is aimed at minimising downtime and protecting the centre's agenda.
In the event of a breakdown, when the incident requires it.
Within a maximum of 24 hours
To minimise downtime
A support designed to keep you working without interruption and with total peace of mind.
Channels of attention
Personalised customer service to resolve technical incidents quickly and efficiently.
soporte@innovapro.es
968 603 256
Location and opening hours
Our customer service and technical support team operates from our offices in Spain, offering nationwide coverage.
We attend to technical incidents, guaranteeing a close, agile and specialised service for aesthetic centres and professional clinics.
- Number 16 Street. Nave 39 / 41
- Pol. Industrial Base 2000
- 30564 Lorquí. Murcia
- Monday - Thursday: 08:30 - 18:00
- Friday: 08:30 - 14:00
For incidents outside these hours, you can leave us your query through the form or by e-mail, and our team will contact you as soon as possible.
Frequently asked questions about our technical service
What do I do if my equipment has an incident?
Contact Innovapro's technical service and our specialised technical assistance team will analyse your case to offer you a quick and efficient solution.
Is there a charge for technical support?
It will depend on the type of service contracted and the incident. We always inform you before taking action.
Do you offer face-to-face support?
Yes, when the incident requires it, we come to your centre.
What is the response time?
We prioritise incidents to reduce waiting times as much as possible.
Can I contract preventive maintenance?
Yes, we have plans adapted to the needs of each centre.
Do you have replacement equipment in case of breakdown?
In the event of a breakdown that requires prolonged intervention, at Innovapro we offer replacement equipment to prevent the centre's activity from coming to a halt, as long as the incident and availability allow it. Our goal is to protect your agenda and business continuity.
How long does it take to ship consumables and spare parts?
Consumables, spare parts and accessories are sent by express courier within 24 hours, so you can continue working without interruption.
Total commitment
Innovapro always accompanies you with a fast, professional and close technical service so that your equipment never stops.
Quality that is maintained with genuine parts designed to preserve the performance and durability of your equipment.
Confidence guaranteed with official coverage and technical support so that you can work with total peace of mind from day one.
